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FAQs

Are there any discounts available?

Booking online offers a discounted rate (price includes VAT) for single bookings, however if you have multiple bookings please contact the office by phone or email for further discounts.

What is E-Learning?

E-learning is usually delivered to delegates via webpages, videos and other interactive means. They can often be started and stopped at the user’s convenience. There is no interaction with a trainer and so if delegates have questions or misunderstandings, these can be difficult to resolve.

What is remote training?

Remote training is essentially attending a classroom course from the luxury of ones own home or workplace, so often negates the need to travel. They do have some limitations compared to a classroom course, but obviously questions can be answered by the tutor.

Can I have training at my premises?

Training can be undertaken at your premises, although some accrediting bodies may have specific requirements that have to be met. We can discus and particular requirements and what actions may need to be taken to meet these.

What is an open course?

An open course is simply a course that delegates attend that is open to anyone. This often means a broad spectrum of delegates in terms of knowledge and professions.

Is there a cancellation charge?

Logic SHE Solutions Ltd reserves the right to alter or cancel the dates or provision of service, the venue or the person/company delivering the course.

In the event of cancellation of a course, bookings will normally be transferred to the next available course unless an alternative arrangement is made at the client’s request.

Should a course be cancelled or transferred to an alternative date by the client, Logic SHE Solutions Ltd reserves the right to apply the following charge (notice dates are inclusive of weekends):

Cancellations made within and including 14 days of the start date of the course             -           50% charge

Cancellations made within and including 7 days of the start date of the course              -           100% charge

Logic SHE Solutions may also charge an admin fee of £35.00 +VAT for each cancellation or transfer.

All cancellations/transfers must be confirmed in writing.

What is my responsibility for training?

All employers have a duty to ensure that their employees are competent to do the work they undertake.  Training is essential, particularly if changes are made to working methods, new machinery is introduced, or new substances are used.

 

How do I get my CSCS card?

https://www.cscs.uk.com/applying-for-cards/ 

 

Do I need to do a full course again once my certificate runs out?

All CITB certificates need to be refreshed/renewed prior to the certificate expiring.

In terms of First Aid, the HSE state that before a certificate expires, first-aiders will need to undertake a requalification course as appropriate, to obtain another three-year certificate. Once certificates have expired the first aider is no longer considered to be competent to act as a workplace first aider.

 

How do I get a copy of my certificate?

Courses that are accredited by us will be processed and sent to you via email.

Highfield and CITB courses are requested by us, but the awarding bodies need to accept the request and then provide us with the certificates.  Once this is complete, we will send your certificates to you via email.

IOSH certificates go through a similar process, however the hard copy is sent to us and then we will send it to you.

 

What approvals do your courses have?

The courses we run at Logic are accredited by IOSH, CITB, Highfield and IATP.

 

How many staff should be first aid trained?

Legally, a business should have sufficient first aid provision for all operational hours, the actual number of first aiders, kits etc will be dependant of an assessment of the needs and requirements of the business, particular location or site.

https://www.hse.gov.uk/pubns/indg214.pdf

 

Do I have to have fire marshals?

https://www.gov.uk/workplace-fire-safety-your-responsibilities

 

Do I need a health and safety policy at work?

The law says that every business must have a policy for managing health and safety. 

A health and safety policy sets out your general approach to health and safety. It explains how you, as an employer, will manage health and safety in your business. It should clearly say who does what, when and how.

If you have five or more employees, you must write your policy down. If you have fewer than five employees you do not have to write anything down, but it is good practice and recommended that you do so.

You must share the policy, and any changes to it, with your employees.

Source: HSE

 

Do health and safety laws apply to me (and my business)?

“Under health and safety law, as an employer, you have a responsibility to protect workers and others from risk to their health and safety”.

https://www.hse.gov.uk/simple-health-safety/law/health-safety-law.htm#article

 

When can health and safety inspectors visit?

A health and safety inspector may visit your workplace at any time. But if it is a routine inspection, they may call ahead to make sure that the relevant staff are in.

 

Who is responsible for getting a fire risk assessment?

Typically, the owner, employer or occupier of a premises is responsible for the fire safety. All workplaces, commercial properties and other buildings the public have access to must have a fire safety risk assessment carried out.

 

How often is a review required for a fire risk assessment?

If changes are made to work activity, tenants, work layout, occupancy, nature of the premises use.

 

Do I need a fire risk assessment?

All commercial premises, including common areas of some residential premises require a fire risk assessment.

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