Violence and Aggression
Violence and Aggression
Aims
To give delegates an awareness of why people become aggressive and how to appropriately handle such situations.
Objectives
By actively participating in this course delegates will:
- Understand why people may become aggressive and how to recognise this
- Apply techniques to try and diffuse, rather than aggravate situations
- Be aware of actions to take should situations start to get out-of-hand
- Recognise the importance and benefits of reporting incidents
Course Content
- What is violence at work?
- Groups at particular risk
- Degree of risk
- Managing the risk
- common law
- statute law
- Reducing the risk
- risk management
- Implementing control measures
- The five steps to risk assessment
- Helping yourself to handle the situation
- recognising the signals
- how humans communicate
- using NVC communication
- The concept of maps
- Post course questionnaire
Duration: Half day
Maximum Delegates: 12
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